JOSEPH’S JUNK REMOVAL

Joseph’s Junk Removal Culture Statement — The Best Work of Our Lives

At Joseph’s Junk Removal, we aspire to make every customer’s day easier and every team member’s life purposeful. To do that, we’ve developed an unusual company culture focused on excellence, and creating an environment where talented people can thrive — lifting ourselves, each other and our customers higher and higher.

This document is about that culture, which is based on four core principles:

• The Dream Team: We aim only to have high performers at Joseph’s Junk Removal — people who are great at what they do, and even better at working together.
• People over Process: You get better outcomes when the team has the information and freedom to make decisions for themselves. We hire unusually responsible people who thrive on this openness and freedom.
• Uncomfortably Exciting: To change the world, we need to be bold and ambitious. That means embracing the thrill of what’s next — even when it’s uncomfortable.
• Great and Always Better: Joseph’s Junk Removal sucks today compared to where we can be tomorrow. We need the self-awareness to understand what should be better, and the discipline and resilience to get there.

While we don’t always live up to these principles, most people who join Joseph’s Junk Removal are pleasantly surprised by how great their colleagues are and the way we empower people at every level.

As our business grows and evolves, our culture (and this document) will, too. What won’t change is our focus on excellence, and our determination to ensure that Joseph’s Junk Removal remains a place where great people can do the best work of their lives. If this sounds exciting, you’ll probably love it here. But, Joseph’s Junk Removal is not for everyone, so please read on.

THE DREAM TEAM

We believe that what makes a fantastic workplace isn’t a great office or free meals and massages — although we have some nice perks. It’s the people. Imagine working alongside stunning colleagues who are great at what they do, and even better at working together. It’s why we model ourselves on a professional sports team, not a family. Families are about unconditional love. Professional sports teams, on the other hand, focus on performance and picking the right person for every position, even when that means swapping out someone they love for a better player. 

While every member of our Dream Team has different skills, we look for common strengths that make us better together. These are the values we value:

• Selflessness — you are humble when searching for the best ideas; you seek what’s best for Joseph’s Junk Removal, not yourself; you take time to help others succeed.
• Judgment — you look beyond short term fixes in favor of long term solutions; you make wise decisions despite ambiguity; you use data to inform your intuition.
• Candor — you willingly receive and give feedback; you are open about what’s working and what needs to improve; you admit mistakes openly and share learnings widely.
• Creativity — you welcome new ideas; you are passionate and persistent in pursuit of more innovative solutions.
• Courage — you are vulnerable in pursuit of the truth; you are willing to risk failure, or challenge the status quo, in the pursuit of excellence.
• Curiosity — you learn rapidly and eagerly; you are as interested in other people’s ideas as your own; you’re humble about what you don’t yet know; you ask questions.
• Resilience — you quickly adapt to changing circumstances; you make tough decisions without agonizing or long delay; you embrace a hard challenge.

It’s easy to talk about values and harder to live them. We work hard to keep each other accountable for upholding these standards, especially our leaders, because excellence and honesty go hand in hand. It’s why we invest in strong professional relationships that build trust and help people assume good intent. This, in turn, enables us to practice extraordinary candor — ensuring constructive feedback is part of our everyday work (like brushing your teeth). It takes courage and vulnerability to ask someone how you could do better, or to seek alternative opinions, and integrity only to say things about a colleague you’re willing to share with them directly. This is especially true when giving feedback to someone more senior or from a different background, or if you come from a culture or company where deference is the norm. But extraordinary candor helps us improve faster as individuals and a company.

Since a high performer in any role is many times more effective than the average employee, our Dream Team is driven by performance — not seniority, tenure or unconditional loyalty. It’s also why we focus on maintaining a high performance culture. To recruit and retain stunning colleagues, we pay personal top of market — a judgment about what that person could make in a similar role at another company, and what we would pay to keep or replace them. We expect leaders to be strong developers of talent. And to ensure they have the right player at every position, we ask them to apply what we call the “keeper test” — asking “if X wanted to leave, would I fight to keep them?” Or “knowing everything I know today, would I hire X again?” If the answer is no, we believe it’s fairer to everyone to part ways quickly.

In the abstract, the keeper test can sound scary. In reality, we encourage everyone to speak to their managers about what’s going well and what’s not on a regular basis. This helps avoid surprises. Managers also evaluate team members on their whole record, rather than focusing on the mistakes or bets that didn’t pay off. On the Dream Team, you need people who challenge the status quo and try new things. So we stick with employees through short-term bumps.

No matter how brilliant someone may be, there’s no place in our Dream Team for people who don’t treat their colleagues with decency and respect. When you have talented people who work well together — trusting each other’s intentions and respecting their differences — it makes everyone more successful.

PEOPLE OVER PROCESS

Many of us have worked at companies where decisions were made top down, there was little transparency and it felt hard to make a difference — or even get basic things done. At Joseph’s Junk Removal, we aim to inspire and empower more than just management because people can have a greater impact when they’re free to make decisions about their own work.

As part of this, we strive to develop good decision-making muscles at every level of the company, priding ourselves on how few, not how many, decisions senior leaders make. We expect managers to practice context not control — giving their teams the context and clarity needed to make good decisions instead of trying to control everything themselves. We also help employees learn by sharing a lot of information internally, including through memos where they can comment and ask questions. It takes an unusually responsible person to thrive on this level of freedom — someone who’s self-motivated, self-aware and self-disciplined, who doesn’t wait to be told what to do and picks up the trash like they would at home. That said, context not control should not be confused with hands-off management. Managers need to be involved in the work being done around them, and actively coach their teams. They may also have to step in when someone is about to make a decision that is unethical or could materially harm Joseph’s Junk Removal, during a crisis or if a new team member lacks the full context.

We avoid decision-making by committee, which tends to slow companies down and undermine accountability. For every significant decision, we identify an informed captain who’s responsible for making a judgment call on the right way ahead. Then different teams, each led by their own informed captain, implement the decision. This highly aligned and loosely coupled approach gives teams the freedom to move quickly and operate independently, while ensuring responsibility for the outcome.

We’ve learned that the best ideas can come from anywhere, which is why we expect informed captains to seek out different opinions and listen to people at every level. We call this farming for dissent. Of course, not all opinions are created equal — it’s impractical for everyone to weigh in on most decisions. After a decision is made, we expect everyone, including the people who argued for a different approach, to disagree then commit. This helps ensure the outcome is as successful as possible. Afterwards, when the impact is clear, the informed captain should reflect on their choices — what worked and what didn’t — so everyone can learn how to do better next time.

Launching a new greenfield, completing a large hoarder cleanout, running a marketing campaign, managing compensation, and closing a quarterly financials all take process. And companies need strict rules against things like harassment, marginalizing colleagues, or leaking company information. But, we work hard to keep rules at Joseph’s Junk Removal to a minimum and ensure any process is good (simple, efficient, impactful). Our expenses policy, for example, is just five words: “Act in the company’s best interests.” This (almost) no rules rule gives employees the freedom to exercise their judgment. It also prevents the process creep that typically happens when companies grow and try to dummy proof their organizations — stifling creativity and making it harder for businesses to adapt.

You might think that this kind of freedom would lead to chaos. In reality, while we’ve had our fair share of failures — and a few people have taken advantage of our culture in bad ways — our emphasis on individual autonomy has created an extremely successful business, with many opportunities for employees to develop and grow. In services and technology, our biggest threat is a lack of creativity, grit, adaptability and innovation. It’s why trying to minimize rules and processes (rather than errors) — while giving people the freedom to use their own judgment and learn from their mistakes — is a far superior recipe for long-term success.

UNCOMFORTABLY EXCITING

Joseph’s Junk Removal and our sister brands at Allied Junk Partners serve customers in 12+ U.S. markets with a collective population of 30+ million people — something no other junk removal company has ever done before. Success requires us to be bold and ambitious, to think differently, experiment and adapt (often quickly). This is true whether we’re texting a new marketing campaign, working to improve our NextDoor recommendations, rolling out a new service line, or designing an improved dump truck body. Many people will be happier at companies that are more stable or take fewer risks. Joseph’s Junk Removal works best if you value experimentation, enjoy the uncomfortable excitement of a new or challenging project, and have the resilience to thrive in this environment.

GREAT AND ALWAYS BETTER

Joseph’s Junk Removal and our sister brands at Allied Junk Partners have come a long way since our sister brand, Fire Dawgs Junk Removal, started our journey together in 2011. But, we’re nowhere close to where we want to be in the future. It’s why we care so much about the Dream Team, putting people over process, and creating an uncomfortably exciting environment where everyone feels a sense of responsibility to make us better. We believe this approach is the surest path to excellence and long term success.

It’s also why we constantly seek to improve our culture, not preserve it. Every new employee helps shape how we work — finding new ways to accomplish more together. This creates a better experience for our members, employees, creators and partners, which in turn propels our long term growth and success. It’s how we entertain the world and build a wildly successful business.

Keep crushing it, 

Joseph Lambert | Founder

*NOTE: This culture document was heavily influenced by the Netflix culture statement. We give tremendous credit to the Netflix team for inspiring us to build a great culture and communicate it effectively.